Skip to content
Try the API
Try the API

API support

Elastio Support helps with the Elastio API as well as the platform. Before you open a ticket, the FAQ and the troubleshooting guide cover the most common questions.

Contact

Section titled “Contact”

If several requests start failing with 5xx errors or timeouts at once, check the status page first.

What to include in a ticket

Section titled “What to include in a ticket”

Include enough detail for the support team to find and reproduce the problem:

  • Your tenant subdomain (for example acme in https://acme.app.elastio.com).
  • The HTTP method and full path, including query parameters.
  • The time of the request, with time zone (UTC preferred).
  • The status code and the full response body.
  • The request body for write operations, with any secrets removed.
  • What you expected, what happened instead, and whether it used to work.
  • The language and HTTP client you are using, if relevant, and the version of the OpenAPI document you built against.

Self-service resources

Section titled “Self-service resources”
FAQAnswers to common questions about the API.
TroubleshootingFix 401s, 403s, empty results and pagination problems.
ErrorsStatus codes, error bodies and retry guidance.
ChangelogWhat changed in each release of the API.